Frequently Asked Questions

I have not received my payroll check yet, who should I contact?

Regular paydays are designated as follows. (1) for labor performed between the 1st and 15th days of a month, inclusive, payment shall be made between the 16th and 26th of that month; (2) for labor performed between the 16th and the last day of any month, inclusive, payment shall be made between the 1st and 10th of the following month Payment is timely if postmarked by the due date. If it’s been outside the time frame and you still have not received your check please contact the appropriate payroll company below.

Which Payroll Company do I contact?

The date of the first show you worked will determine the appropriate company to contact:

For more details about payroll onboarding, click here.

How to I set up my payroll for Direct Deposit?

See the instructions for setting up Direct Deposit.  

How to I update my W-4, download my W-2, or see payroll stubs?

Please contact CAPS, the payroll company, at 818-860-7756 or create an account at https://my.castandcrew.com.

Can I use my stage name for my SRO profile?

No, you must use your legal name that is on your government issued ID. This is the name your payroll check will be made out to.

I forgot my SRO account password, who do I contact?

You can reset your password by clicking here.

How do I change my profile information?

Once you are booked for a show, you will verify all of your profile information, including your photos and street address. You can update it at at that time.

How do I change my email on my SRO account?

Your profile email address can only be changed by SRO support. If you need to change your email address please email support@standingroomonly.tv. Verification will be required to change your profile email address.

I got married, can I change my profile name?

Yes, currently the only way to change your account information is when you are booked for a show, the confirmation process will have you verify all of your account information.

Why do you need my phone number?

SMS and email are used for show updates, time changes, location changes, rush calls, and cancellations. Note that you may incur charges from your provider for receiving SMS messages and you are fully responsible for all costs associated with the receipt of those SMS messages from Standing Room Only. To opt-out of SMS or email communications from SRO, please email support@standingroomonly.tv and we will deactivate your SRO account. You can reactivate your account at any time by emailing us.

How do I become an audience member and get paid to attend TV shows?

Simply create an SRO profile and then you can apply to shows. Once you are booked for a show, complete the 4-step confirmation process. You will then receive a confirmation email with the show information: Date, Time, Location, Dress code, etc.

NOTE: All audience members are on payroll, which is managed through a payroll service. You will need to bring the required documentation to be onboarded for payroll, before attending your first show. Please refer to our payroll information for more details.

Do I need to sign out with an SRO Coordinator after the show is over?

  • Yes, just like any other job you must sign in and sign out when you work. All SRO Audience members must sign in and sign out with an SRO Coordinator.
  • Failure to do so will result in not being compensated for the show.
  • You must bring a valid non-expired government issued ID to each show.

Can I bring my phone into the show?

Most shows do not allow any phones or electronic devices. Production could turn you away without any compensation. Make sure to read the Show Confirmation E-Mail once you are booked and there will be more show specific details there.

Can I bring any electronic device into the TV taping?

No, electronic/recording devices are strictly prohibited by the production company:
  • No Smart Watches
  • No Tablets
  • No Kindles, etc.
NOTE: this is out of SRO’s control and Production could turn you away without any compensation.

Can I have multiple SRO Profiles?

No, multiple profiles are a violation of SRO policies, duplicate accounts can be permanently deactivated at our discretion.

Covid-19 Safety

  • All Audience members will be pre-tested for Covid-19 prior to tape day.
  • Wearing PPE and keeping social distancing is a must at all times.

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